GenAI Support Lead - Manager
Tasks
- Analyze AI solution specifications
- Coordinate with engineering QA product governance teams
- Design and execute LLM validation plans
- Ensure SLA/SLO adherence
- Guide junior support engineers
- Lead end-to-end support operations
- Maintain runbooks SOPs knowledge articles
- Manage incidents problems changes service requests
- Monitor and validate LLM outputs
- Perform root cause analysis
- Provide L2/L3 support
- Serve as primary escalation point
- Support Responsible AI governance compliance
Perks/Benefits
Skills/Tech-stack
AI Agents | AI Governance | API Testing | Bias detection | CI/CD | Cause analysis | Change Management | Ethical AI | Git | Incident Management | Jira | LLM Regression Testing | Language Models | Large Language Models | Log Analysis | Machine Learning | Monitoring | Postman | Problem Management | Prompt engineering | Python | Red Teaming | Regression testing | Root Cause Analysis | Root cause | SOAPUI | Safety validation | ServiceNow
Education
N/A
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