GenAI Support Lead - Manager
Tasks
- Analyze AI solution specifications and integrations
- Coordinate with engineering QA product and governance teams
- Design and execute LLM and AI agent validation plans
- Ensure SLA SLO adherence and provide operational metrics
- Lead end to end support operations for GenAI platforms
- Maintain runbooks SOPs and knowledge articles
- Manage incidents problems changes and service requests using ServiceNow
- Monitor and validate LLM prompt response behavior
- Perform root cause analysis for recurring AI issues
- Provide L2 and L3 support and manage escalations
- Support Responsible AI governance and safety compliance
Perks/Benefits
Skills/Tech-stack
AI Agents | AI Safety | AI workflows | API Testing | Artificial Intelligence | Bias detection | CI/CD | Cause analysis | Jira | LLM Regression Testing | Language Models | Large Language Models | Log Analysis | Machine Learning | Monitoring | Postman | Prompt engineering | Python | Red Teaming | Regression testing | Root Cause Analysis | Root cause | SOAPUI | ServiceNow
Education
N/A
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