Senior Customer Success Engineer
Tasks
- Advise customers on use cases and outcomes
- Coach administrators and users on support tickets
- Collaborate with sales to expand engagements
- Deliver product demonstrations
- Document adoption status for forecasting
- Establish customer touchpoints
- Execute enablement and evangelism programs
- Improve retention and satisfaction
- Increase user adoption
- Onboard customers
- Provide technical enablement and guidance
- Run hands on workshops
- Stay current on product and data science trends
- Travel up to 25 percent
Perks/Benefits
- 401k match
- Dental insurance
- Employer paid disability coverage
- Flexible spending accounts
- Medical insurance
- Paid parental leave
- Paid sick leave
- Paid vacation
- Pre-tax commuter benefits
- Stock options
- Vision insurance
Skills/Tech-stack
Data Science | Databricks | Enterprise analytics | Generative AI | Kubernetes | Machine Learning | Python | R | SQL | Sales Engineering | Snowflake | Technical Consulting
Education
Bachelor of Arts | Bachelor of Engineering | Bachelor of Science
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