Temporary Customer Service Representative (Weekend) - Hullmark Centre

Tasks

• Answer inbound calls
• Answer inbound emails
• Assist daily parkers with meter requests
• Assist with account and lot maintenance
• Enter customer data and documents
• Enter customer payment information
• Handle customer inquiries
• Maintain customer account records
• Monitor call quality
• Process parking transactions
• Process work orders
• Provide storefront email support
• Provide troubleshooting support for clients
• Resolve customer complaints
• Support monthly parking customers
• Support new CSR training
• Track and issue temporary paper passes
• Upload documents to share drive

Perks/Benefits

• N/A

Skills/Tech-stack

CRM | Conflict Resolution | Customer Service | Data entry | Document processing | Email support | Microsoft Office | Multitasking | Payment Processing | Phone systems | Quality monitoring