Head of AI Service Delivery (m/w/d)
Tasks
- Answer delivery team questions on AI services processes and contracts
- Coordinate with AI engineers and business development
- Deliver AI services according to contracts
- Ensure service processes and standards are followed
- Handle customer requests via email ticket and calls
- Monitor fulfillment KPIs and initiate corrective actions
- Onboard AI service customers
- Present service updates to executives
- Provide escalation for early problem detection
- Resolve customer complaints
Perks/Benefits
Skills/Tech-stack
AI Operations | Contract Management | Customer Service | Data Pipelines | Data Quality | English language | German Language | KPI Management | LLM tuning | Location Intelligence | Microsoft Office | Model Drift | Model Monitoring | Onboarding | Performance Monitoring | Presentation Skills | Program Management | Project Management | Retraining | SQL | Service Delivery | Time management | Workflow Monitoring
Education
N/A
Regions
Countries
States
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