Head of User Operation, Robotics
El Segundo, California, United States
USD 165K-185K Executive-level Full Time
Tasks
- Build unified lifecycle calendar
- Close feedback loop with Product Service and AI
- Coordinate with customer service on issue resolution
- Create AI personalized recommendations
- Define user lifecycle strategy
- Design first 30 day onboarding experience
- Develop retention and engagement programs
- Drive feature adoption and habit formation
- Embed AI agents and automation in lifecycle programs
- Lead user operation team
- Manage email SMS push in app messaging
- Operate NPS and CSAT
- Own cross channel lifecycle marketing
- Own user data model segmentation and propensity scoring
- Plan repurchase and cross sell motions
- Run voice of user programs
Perks/Benefits
- N/A
Skills/Tech-stack
AI Agents | App Messaging | Automation | Braze | CDP | CSAT | Cohort Analysis | Customer Relationship Management | Customer Segmentation | Customer relationship | Data Modeling | Email Marketing | In-app messaging | Iterable | Lifecycle Marketing | Marketing Automation | Marketing Cloud | NPS | Propensity Modeling | Push Notifications | Relationship Management | SMS Marketing | Salesforce Marketing | Salesforce Marketing Cloud | Voice of Customer
Education
Bachelor of Arts | Bachelor of Computer Science | Bachelor of Engineering | Bachelor of Science
Roles
Head | Head of User Operations | Lead | Operations | Operations Lead | User Operations Lead
Regions
Countries
States
Cities
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