Head of AI Operationalization & Transformation
Tasks
- Analyze service processes for AI enabled improvements
- Assess readiness from proof of concept to pilot
- Build rollout plans with process owners and IT
- Capture user feedback and route to owners
- Compare intended value vs adoption and realized impact
- Connect AI solutions to customer service workflows
- Consume and interpret data with analytics teams
- Create intake and prioritization for AI opportunities
- Define KPIs and business outcomes for AI initiatives
- Define business problem and value hypothesis
- Define deployment readiness criteria and quality gates
- Define human review exception handling and fallback
- Define roles decision points and escalation paths
- Design future state workflows with human in the loop
- Distinguish viable solutions from AI hype
- Establish benefits realization and impact tracking
- Facilitate alignment between innovation and process owners
- Govern pilot to operational ownership handover
- Monitor external AI automation and field service trends
- Operationalize AI concepts into scalable solutions
- Own AI adoption model and user readiness
- Partner with IT analytics cybersecurity and compliance
- Productize AI enabled customer service solutions
- Recommend scale redesign pause or retire
- Support partnerships to accelerate AI deployment
- Translate impact into executive value narratives
- Translate operational needs into AI requirements
- Translate technical capabilities into operational process changes
Perks/Benefits
Skills/Tech-stack
Artificial Intelligence | Automation | Azure | Benefits realization | Change Management | Customer support | Dispatch) | Enterprise Architecture | Field Service | Generative AI | Human-in-the-loop | Intelligent Automation | KPI Management | Machine Learning | Operational Readiness | Power BI | Process Excellence | Process Transparency | Process mining | Productization | Requirements Management | Scheduling | Service Operations | ServiceNow | Snowflake | The Loop | User training | Workflow automation
Education
Associate Degree | Bachelor of Arts | Bachelor of Engineering | Bachelor of Science | Master of Science | PhD
Related jobs
-
Staff AI Scientist USD 170K-225KAdversarial Training | BERT | Data Generation | Data labeling | Dataset development401k plan | Annual events | CalTrain pass | Fastrak reimbursement | Fitness reimbursementSenior-level Full TimePalo Alto R14h ago
-
Associate Manager, Performance Analytics Food USD 60K-140KAttribution | Campaign analytics | Data Storytelling | Data Visualization | Digital marketingDental insurance | Employee discounts | Employee resource groups | Group retirement plans | Hybrid work modelMid-level Full TimeNew York, United States R14h ago
-
Sr. Analytics Manager, Revenue Optimization CAD 120K-130KBusiness Intelligence | Competitive benchmarking | Data Modeling | Data Visualization | ExcelIncentive programs | Remote workSenior-level Full TimeUnited States R15h ago
-
B2B platform | Business Intelligence | CRM | DAX | Dashboard DevelopmentCommunity engagement opportunities | Employee discount | Floating holidays | Gym membership | Half-day FridaysSenior-level Full TimeOgden, UT, United States R16h ago
-
AI Engineer (Remote) USD 169K-230KAWS | Agent systems | Application development | Automation | Azure401k plan | Accident insurance | Dental insurance | Disability insurance | Flexible spending accountExecutive-level Full TimeFort Washington, PA, United States R17h ago
-
Art Director, Gen AI USD 180K-200KAI image generation | Creative Workflow | Creative direction | Creative workflow design | Generative AI401k | Employee assistance program | Health savings account | Life insurance | Long-term disabilityExecutive-level ContractSan Francisco, California, USA R17h ago
-
Senior Technical Product Manager – Data Platforms & Internal Products (Remote – U.S.) - 1807 A USD 180K-230KAPI | AWS | Amazon Redshift | Apache Spark | AutomationEquity | Remote workEntry-level Full TimeSan Francisco, CA R18h ago
-
Associate Manager, Advanced Analytics B&W USD 60K-140KAttribution | Brand Health | Budget Optimization | Campaign analytics | Clean roomsDental insurance | Employee discounts | Health insurance | Hybrid work model | Mental Health Awareness DaysMid-level Full TimeNew York, United States R19h ago
-
GenAI Chemical Safety Expert USD 150K-178KAI Safety | Adversarial Testing | Analytical Chemistry | Chemical Security | Chemical Weapons ConventionSenior-level Full TimeNew York, NY, US R20h ago
-
GenAI Biosecurity Expert USD 150K-178KBiological Risk | Biological Risk Assessment | Biosafety | Biosecurity | CRISPRSenior-level Full TimeNew York, NY, US R20h ago
-
GenAI Biosecurity Expert USD 150K-178KAdversarial prompting | Biological Risk | Biological Risk Assessment | Biomanufacturing | BioreactorSenior-level Full TimeNew York, NY, US R20h ago
-
AI Developer Builder USD 140K-180KAWS | Agentic Systems | Anthropic Bedrock | Context pipelines | DatadogDirect input on roadmap | High ownershipSenior-level Full TimeTel Aviv-Yafo, Tel Aviv District, IL R21h ago
-
AI Agent | APIs | CRM automation | Cross-Functional Collaboration | Cross-functional401k plan with company matching | Childcare reimbursement | Commuter reimbursement | Medical, dental, and vision insurance | Parental leave policyMid-level Full TimeSan Francisco Office R1d ago
-
Global AI Solutions Director - Financial Services USD 200K-225KArtificial Intelligence | Cloud infrastructure | Data analytics | Data orchestration | Enterprise ArchitectureCareer development | Employee resource groups | Flexible WFH | Generous PTO | Paid volunteer timeExecutive-level Full TimeUS-New York-New York, United States R1d ago
-
AI Architect USD 184K-253KAgent Orchestration | Agent protocols | Autonomous Agents | Caching | Context ManagementDomestic travel up to 10% | Relocation not authorized | Remote US workSenior-level Full TimeUS, Pennsylvania, Pittsburgh, United States R1d ago
-
Lab Robotics Manager USD 119K-199KAutomated Tube Labeling | Automation | Computer Programming | Data Integrity | EHS complianceHealth insurance | Hybrid work | Paid Holidays | Paid caregiver leave | Paid parental leaveMid-level Full Time200 CambridgePark Drive, United States R1d ago
-
AI/ML Computer Science Research and Development Engineer USD 121K-231KAdversarial Machine Learning | Benchmarking | Computer Vision | Convolutional Neural Networks | Data PreprocessingSenior-level Full TimePenn State University Park, United States R1d ago
-
Manager, Underwriting Analytics USD 140K-160KActuarial Science | Business Intelligence | Data Architecture | Excel | Forecasting401k matching | Dental insurance | Life insurance | Long-term disability | Medical insuranceMid-level Full TimeNew York, NY, United States R1d ago
-
Sustainability Systems and Analytics Manager USD 67K-83KAdmin Center | Admin Portal | ArcGIS | Azure | Azure BlobDevelopment opportunities | Health benefits | Paid Holidays | Paid time off | Parental leaveMid-level Full TimeNA-US-IN-Indianapolis - 307, United States R1d ago
-
Business Analytics | Change Management | Dashboarding | Data Analysis | Databricks401k plan | Dental insurance | Health insurance | Life insurance | Paid HolidaysMid-level Full TimeConnecticut Work at Home, United States R1d ago
-
AI Developer USD 77K-176KAsynchronous Messaging | Audit Logging | Automated testing | CI/CD | DevSecOpsDependent care | Disability insurance | Health insurance | Life insurance | Paid leaveMid-level Full TimeUSA, OH, Beavercreek (3800 Pentagon Blvd), … R1d ago
-
AI Developer USD 77K-176KAgentic Workflows | Asynchronous Messaging | Audit Logging | Automated testing | CI/CDDependent care | Disability insurance | Health insurance | Life insurance | Paid leaveMid-level Full TimeUSA, OH, Beavercreek (3800 Pentagon Blvd), … R1d ago
-
AI Developer USD 77K-176KAgentic Workflows | Asynchronous Messaging | Audit Logging | Automated testing | CI/CDDependent care | Paid leave | Professional development | Remote work flexibility | Tuition assistanceMid-level Full TimeUSA, OH, Beavercreek (3800 Pentagon Blvd), … R1d ago
-
Senior Manager, Legal AI Engineer USD 250K-290KAI Governance | Artificial Intelligence | Enterprise AI | Language Processing | Legal TechnologySenior-level Full TimeUSA- California Remote Office, United States R1d ago
-
Manager, Analytics USD 118K-189KBusiness Intelligence | Data Analysis | Data Governance | Data Mining | Data Storytelling401k match | Adoption and surrogacy assistance | Annual Company Contribution | Autonomy | Career Development ProgramsSenior-level Full TimeRemote Flex - North Carolina, United … R1d ago