Marcus by Goldman Sachs, Back Office Fufillment Specialist, Draper
Tasks
- Complete CD maturity actions
- Document actions decisions and outcomes
- Follow risk mitigation and control procedures
- Handle return mail
- Manage complaints
- Meet quality productivity timeliness targets
- Navigate internal systems for research
- Participate in process improvement projects
- Place outbound calls for customer information
- Process deceased depositor cases
- Process eligible money movement requests
- Provide inbound call coverage
- Receive and sort incoming mail
- Resolve back office cases
- Route mail and update case records
- Update account maintenance requests
Perks/Benefits
Skills/Tech-stack
ACH | Banking Operations | Case management | Compliance | Customer Service | Document handling | Process Improvement | Risk Management | Wire Transfers
Education
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