HR Engagement Platforms Analyst – AI, Chatbot & Voice
Sydney, NSW - CBP North, 1 Harbour Street, Australia
AUD 63K-63K (estimate) Entry-level Full Time
Tasks
- Analyze employee interactions to improve usability and self service
- Configure test and validate chatbot telephony and conversational AI solutions
- Contribute to automation and platform enhancements
- Design build and improve HR chatbot conversational AI and voice experiences
- Document solution designs recommendations and outcomes
- Evaluate AWS services for HR experience improvements
- Partner with HR stakeholders to gather requirements
- Prototype AI and generative AI capabilities for HR services
- Share knowledge with the team
- Troubleshoot chatbot and voice platform issues
Perks/Benefits
Skills/Tech-stack
API Integration | AWS Cloud | Agile delivery | Amazon Connect | Amazon Lex | Artificial Intelligence | Cause analysis | Chatbot Development | Cloud Computing | Conversational AI | Generative AI | JavaScript | Jira | Microsoft 365 | Microsoft SharePoint | Prompt engineering | Python | Root Cause Analysis | Root cause | Scripting | System Integration | Telephony | Troubleshooting | Voice technology
Education
N/A
Regions
Countries
States
Cities
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