SSAR (Analytics & Reporting) Analyst

Brisbane, CA, United States

USD 101K-119K (estimate) Mid-level Full Time

@ U...

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Found 21d ago

Tasks

Analyze staffing for onboarding
Conduct operational performance analyses
Create and maintain dashboard reporting
Develop productivity measurements
Manage reporting tool access and validation
Monitor staffing and call volume efficiency
Perform workforce management forecasting
Present data analysis to management
Produce ad hoc operational reports
Recommend staffing adjustments
Support technology utilization and integration
Track customer experience metrics

Perks/Benefits

Skills/Tech-stack

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SSAR (Analytics & Reporting) Analyst

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