Senior Data Analyst (CX)
Tasks
- Analyze large-scale datasets
- Assess LLM output quality
- Automate data tasks with Airflow and Python
- Build dashboards
- Co build agent tooling improvements
- Collaborate with operations support QA and training
- Detect performance trends
- Identify root causes with QA
- Implement ticket routing and SLA tracking metrics
- Integrate LLM API outputs into workflows
- Optimize analytics pipelines
- Partner with Data Engineering on data pipelines
- Present insights with visualizations and documentation
- Refactor DAGs queries and transformations
- Use LLMs with prompt engineering
- Write optimized SQL queries
Perks/Benefits
- Company-provided equipment
- Employee stock options
- Inclusive culture
- Relocation support
- Work-life balance
Skills/Tech-stack
Apache Airflow | BigQuery | ClickHouse | DAG | Data Pipelines | Data Visualization | LLM API | Metabase | Prompt engineering | Python | SQL | Tableau
Education
N/A
Roles
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