Customer Service Representative I - Enrollment, Geisinger Health Plan (Eastern Standard Time Zone resident)
Work from home (Pennsylvania), United States
R
USD 32K-32K (estimate) Mid-level Full Time
Tasks
- Communicate enrollment information
- Determine covered benefits
- Generate member letters
- Interpret eligibility rules
- Process member terminations and disenrollments
- Provide enrollment education
- Recommend reconsideration criteria
- Reconcile enrollment reports
- Research provider claim issues
- Resolve customer concerns
- Review suspended claims
- Support claims resolution
- Update membership data
Perks/Benefits
Skills/Tech-stack
Communication | Customer Retention | Customer Service
Education
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