Lead, E-Commerce Fulfillment
Sunnyvale, TX, United States
USD 59K-79K (estimate) Senior-level Full Time
Tasks
- Assign labor and prioritize tasks
- Balance cross functional workload with other team leads
- Coach and provide feedback to associates
- Coordinate daily labor plan with supervisor
- Ensure SLA accuracy and quality compliance
- Ensure accurate system transactions
- Ensure pick pack and ship accuracy
- Escalate associate issues during shift
- Escalate risks impacting SLA safety or customer experience
- Handle high value and priority orders
- Identify process gaps and recommend continuous improvement
- Lead daily fulfillment execution
- Monitor backlog throughput and bottlenecks
- Partner with inventory on discrepancies and shortages
- Reinforce standard work safety and compliance
- Report shift performance metrics
- Support batching and wave execution
- Support performance management with real time feedback
- Support root cause analysis for errors and rework
- Train and cross train associates
- Use WMS to monitor workflow and exceptions
Perks/Benefits
- N/A
Skills/Tech-stack
Batching | Cause analysis | Continuous Improvement | Inventory Management | Management systems | Operating procedures | Order fulfillment | Performance Management | Quality Control | Root Cause Analysis | Root cause | SLA management | Safety Compliance | Standard Operating Procedures | WMS | Warehouse Management | Warehouse Management Systems | Wave planning
Education
N/A
Roles
Fulfillment | Fulfillment Team Lead | Lead | Team Lead | Warehouse Team Lead
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