Staff Designated Support Engineer
Tasks
- Analyze and optimize warehouse cost
- Collaborate with product and engineering teams
- Conduct disaster recovery drills
- Draft RCA updates and case guidance
- Escalate issues for manual investigation when needed
- Establish regular customer touchpoints
- Lead release readiness for priority support customers
- Monitor customer account health
- Optimize query performance
- Perform root cause analysis
- Provide executive and technical updates
- Provide hands on customer support post deployment
- Provide migration support
- Resolve reported technical issues
- Support system integration and deployment
- Use AI tooling for triage and analysis
Perks/Benefits
- N/A
Skills/Tech-stack
AI workflows | AWS | As-a-Service | Azure | Cloud Data | Cloud Data Migration | DNS | Data Connectivity | Data Migration | Database performance | Distributed Databases | ELT | ETL | Execution Plans | Git | Google Cloud | HTTP | HTTPS | Incident Response | Infrastructure as a Service | Java | JavaScript | Jenkins | MPP databases | Performance Tuning | Power BI | Python | Query Optimization | RDBMS | SFTP | SQL | Scala | Spark | TCPIP | Tableau | Terraform | Troubleshooting | Window Functions | Workload management
Education
Bachelor of Engineering | Bachelor of Science | Master of Science
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