Data Analyst 3, Customer Feedback Analytics (Hybrid, Seattle)
Tasks
- Build business cases for analytical priorities
- Build repeatable datasets and tools
- Collaborate with cross functional teams to improve feedback value
- Deliver end to end analysis and recommendations
- Develop text analytics classification methods
- Identify emerging issues and root causes
- Maintain customer feedback taxonomy and Medallia text analytics
- Measure sentiment in customer feedback
- Own and evolve customer feedback models and workflows
- Partner with stakeholders on measurement approach
- Produce recurring and rapid turn customer insights
- Review code and establish analytics standards
Perks/Benefits
- Dental insurance
- Disability insurance
- Employee assistance program
- Life insurance
- Medical insurance
- Merchandise Discount
- Paid time off
- Retirement plan
- Vision insurance
Skills/Tech-stack
BigQuery | GitHub | GitLab | LLM | Language Processing | Looker | Machine Learning | Natural Language | Natural Language Processing | Python | R | SQL | Sentiment Analysis | Tableau
Education
Roles
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