ICT Technician II - Anchorage, AK
Anchorage , AK, United States
USD 54K-64K (estimate) Mid-level Full Time
Tasks
- Adhere to security policies and standards
- Assist with identity and access management
- Assist with server storage network virtualization and telecommunications support
- Build configure deploy and support desktop and laptop systems
- Coordinate account security actions such as password resets and lockouts
- Coordinate vendor and stakeholder activities as needed
- Escalate Tier 1 unresolved incidents
- Identify opportunities to improve process automation documentation and efficiency
- Install configure and support approved business applications
- Maintain accurate ticket documentation and resolution records
- Maintain project documentation and technical procedures
- Manage incidents end to end with triage troubleshooting escalation documentation communication and closure
- Manage role based access and group memberships
- Manage workstation imaging provisioning and OS deployment
- Monitor infrastructure health performance and availability
- Participate in disaster recovery and business continuity testing
- Participate in infrastructure and technology improvement initiatives
- Perform endpoint security administration as directed
- Perform root cause analysis and recommend fixes
- Prioritize incidents by impact and severity
- Provide advanced technical support for endpoints
- Provision modify and decommission user accounts and access permissions
- Reimage and upgrade workstation operating systems
- Remediate vulnerabilities and support compliance activities
- Support backup and recovery operations and validation
- Support cybersecurity initiatives and security best practices
- Support endpoint containment and escalation during incidents
- Support enterprise networking wireless and remote access
- Support migrations platform upgrades and technology refresh projects
- Support multifactor authentication enrollment
- Support onboarding and offboarding activities
- Support patch management system updates and maintenance
- Troubleshoot hardware software operating system and connectivity issues
Perks/Benefits
Skills/Tech-stack
Access Management | Account administration | Active Directory | Asset Management | Backup and Recovery | Business Continuity | Cause analysis | Cybersecurity | Disaster Recovery | Endpoint Management | Identity and Access Management | Identity and access | Imaging and provisioning | Incident Management | Inventory Management | Microsoft 365 | Microsoft Office | Multifactor Authentication | Operating System | Operating system deployment | Patch Management | Root Cause Analysis | Root cause | System Deployment | TCPIP | Ticketing systems | User Account Administration | VPN | Vulnerability Remediation | Windows server | Wireless
Education
Roles
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