IND_Senior Analyst-Digital Post Purchase & Fulfillment
Tasks
- Analyze customer return behavior
- Analyze damage and product quality issues
- Analyze return reasons and defect categories
- Build automated reporting solutions
- Build dashboards
- Conduct root cause analysis
- Create self-service analytics tools
- Develop KPI frameworks
- Document metrics and methodologies
- Evaluate initiative effectiveness
- Improve datasets with data engineering teams
- Investigate cancellation drivers
- Measure cancellation performance across nodes categories products channels
- Monitor cancellations performance
- Monitor returns performance
- Present findings to stakeholders
- Quantify customer experience impact
- Quantify financial impact of issues
- Translate insights into business recommendations
- Validate data quality
Perks/Benefits
Skills/Tech-stack
Adobe Analytics | Cause analysis | Dashboard Development | Data Governance | Data Modeling | Data Quality | Ecommerce analytics | Excel | KPI frameworks | Looker | Omnichannel analytics | Power BI | Python | R | Reporting Automation | Root Cause Analysis | Root cause | SQL | Tableau
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