Interaction Analytics Analyst II
INT Bangalore Smartworks, India
INR 503K-800K (estimate) Entry-level Full Time
Tasks
- Analyze customer call data using speech analytics tools
- Deliver actionable insights for customer service strategies
- Develop and maintain data trend reports and dashboards
- Identify trends and patterns in customer interactions
- Monitor customer satisfaction and agent performance
Perks/Benefits
Skills/Tech-stack
Contact center | Contact center analytics | Customer Experience | Dashboarding | Data Analysis | Data Visualization | Speech Analytics | Trend analysis
Education
N/A
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