IT Data Analytics Senior Analyst
Tasks
- Analyze incidents requests and questions
- Analyze transaction processing and integration errors
- Coordinate internal audits and provide evidence
- Create manuals procedures work instructions and knowledge articles
- Document and log support cases
- Escalate complex issues to second level teams
- Execute functional testing for fixes updates and integrations
- Manage access controls processes SOX and segregation of duties
- Monitor SLAs and support operational compliance
- Prepare and maintain test scenarios and evidence
- Provide first level support to corporate applications
- Provide functional support for DFE Thomson Reuters
- Provide functional support for ONESOURCE Global Trade
- Provide functional support for ONESOURCE Tax One
- Support SAP MM and FI modules
- Support expense reporting and reimbursement tools
- Train users and provide usage guidance
- Use ServiceNow to manage incidents and requests
Perks/Benefits
- N/A
Skills/Tech-stack
ITIL | Microsoft Excel | Microsoft PowerPoint | Microsoft Word | SAP | SAP FI | SAP MM | SOX | SQL | Segregation of Duties | ServiceNow
Roles
Analyst | Business Analyst | Data Analyst | ERP Support Analyst | IT | IT Business Analyst | Support Analyst
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