ITSM Automation & Optimization Leader (ITIL Expert)
Tasks
- Automate reporting dashboards
- Coordinate global forums workshops and working groups
- Define ITIL based governance and controls
- Define KPIs and KRIs for ITSM value
- Drive automation first ITSM strategy
- Embed automation into ITSM workflows
- Embed automation into deployment pipelines
- Influence technology risk audit and business stakeholders
- Lead ITSM process optimization
- Mentor ITSM practitioners and improve maturity
- Use data driven insights to refine process design
Perks/Benefits
- Caregiver leave
- Disability insurance
- Health and welfare benefits
- Life and accident insurance
- Paid time off
- Parental leave
- Retirement benefits
- Well-being benefits
Skills/Tech-stack
AI | COBIT | Continuous Improvement | ISO/IEC | ISO/IEC 20000 | IT Service Management | IT service | ITIL | ITSM automation | ITSM governance | KPI | KRI | Metrics and reporting | Orchestration | RPA | Risk-based | Risk-based decisioning | Service Management | Workflow automation
Education
N/A
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