Customer Experience Analytics Analyst
Location(s): Bengaluru, Karnataka, India
INR 2771K-4132K (estimate) Senior-level Full Time
Tasks
- Analyze customer feedback and interaction data
- Assess risk in business decisions
- Build statistical models and machine learning algorithms
- Collaborate with stakeholders
- Compile datasets using internal and external data
- Conduct exploratory data analysis
- Deploy code pipelines and troubleshoot production issues
- Document data requirements
- Escalate and manage control issues
- Evaluate customer experience data
- Identify trends and pain points
- Lead and mentor junior team members
- Perform data collection data processing and data cleaning
- Support implementation of business strategies
- Validate and maintain deployed models in production
- Visualize data for reporting
Perks/Benefits
- N/A
Skills/Tech-stack
APIs | Agile | Continuous Delivery | Continuous integration | Data Analysis | Data Visualization | Data cleaning | Dev UAT | Exploratory Data Analysis | Git | Jenkins | Jira | Language Models | Language Processing | Large Language Models | Machine Learning | Natural Language | Natural Language Processing | Prompt engineering | PySpark | Python | SQL | Statistical modeling | Unit Testing
Education
Associate Degree | Bachelor of Engineering | Bachelor of Science | Master of Science
Roles
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