E-Fulfillment Lead

Tasks

• Assist with administrative tasks
• Assist with assigning work
• Calculate KPIs
• Escalate issues as appropriate
• Improve team knowledge base
• Lead daily team huddle
• Maintain spreadsheet functionality
• Provide daily operational oversight
• Provide feedback and conduct employee reviews
• Resolve day-to-day issues
• Resolve escalated E fulfillment issues
• Set daily team goals
• Support hiring process
• Track daily team metrics in spreadsheet
• Train team members in new workflows

Perks/Benefits

• 401k matching
• ADandD insurance
• Dental insurance
• Dependent Care Flexible Spending Account
• Employee assistance program
• Flexible spending account
• Floating holidays
• Health care reimbursement
• Health insurance
• Life insurance
• Long-term disability
• Paid Company Holidays
• Paid time off
• Pet insurance
• Vision insurance

Skills/Tech-stack

Data entry | Employee training | Key Performance Indicators | Microsoft Office | Performance indicators | Scheduling | Spreadsheet management | Time Tracking | Typing