Product Experience Owner - Quality, Analytics & Performance Management
Tasks
- Communicate executive ready insights for leadership decision making
- Define and enforce enterprise governance standards for evaluations calibration and performance metrics
- Ensure consistent trusted actionable dashboards and metrics
- Maintain operational documentation governance artifacts and runbooks
- Own operational product roadmap for quality management
- Partner with technology during sprint planning backlog grooming and delivery execution
- Provide guidance and mentorship to operational analysts
- Review analyst deliverables for quality accuracy and alignment to standards
- Serve as liaison between technology product owners CX quality leadership analytics partners and operations
- Translate operational compliance quality and performance requirements into platform capabilities
Perks/Benefits
- 401k match
- Career development
- Comprehensive health benefits
- Educational assistance
- Flexible work arrangement
- Generous vacation policy
- Leadership development programs
- Technical development programs
- Travel 10 percent max
Skills/Tech-stack
Agile | Analytics Taxonomy | Back-office | Back-office operations | Calibration | Compliance Management | Continuous Improvement | Dashboards | Data Governance | Key Performance Indicators | Office operations | Omnichannel | Performance indicators | Quality management | Reporting | Speech Recognition | System Requirements | Text Analytics
Roles
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