Business Data Steward - Customer Service (F/M)
Tasks
- Apply data governance rules
- Create and maintain non product master data in SAP
- Create master data records
- Deactivate obsolete items
- Ensure SLA compliance
- Ensure cross system data consistency
- Escalate data anomalies for follow up
- Follow up on missing or inconsistent information
- Identify, analyze, and resolve duplicate records
- Maintain Excel tracking files
- Maintain customer commercial hierarchies
- Maintain customer master data
- Maintain data quality dashboards
- Parameterize non product articles in SAP
- Perform regular data quality audits
- Prioritize requests based on business needs
- Process data creation and modification requests
- Process master data change requests
- Process master data deletion requests
- Produce reporting on master data activities
- Report pending requests and processing delays
- Track and report data quality KPI
- Update customer contact details
- Update customer tax data
- Update payment terms
- Validate data completeness and accuracy
Perks/Benefits
- N/A
Skills/Tech-stack
Customer Service | Data Governance | Data Management | Data Quality | Data Validation | Duplicate Detection | Excel | KPI Reporting | Master Data | Master Data Management | SAP | SLA management | Workflow Management
Roles
Data Specialist | Data Steward | Master Data Specialist | Specialist | Steward
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