Bellman - Sheraton Hai Phong

Tasks

• Answer and process guest calls and messages
• Arrange transportation and reservations
• Coordinate dry cleaning services
• Document requests and concerns in logbooks
• Follow safety procedures and report incidents
• Maintain guest satisfaction and confidentiality
• Monitor club lounge seating and service
• Provide property and local information
• Respond to guest requests

Perks/Benefits

• N/A

Skills/Tech-stack

Customer Service | Documentation | Phone etiquette | Safety Compliance | Scheduling and coordination