Lead AI Customer Engineer — Fanatic Customer Support

Hyderabad, India

INR 2500K-3800K (estimate) Senior-level Full Time

@ K...

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Found 1d ago

Tasks

Act as subject matter expert on Kore ai APIs and deployment architectures
Build troubleshooting automation tools and knowledge resources
Define and document best practices for deploying and operating AI solutions
Diagnose production issues using logs telemetry and system diagnostics
Implement solutions for root cause failures
Investigate and resolve complex platform issues
Mentor support engineers and elevate technical standards
Own technical escalations and cross functional collaboration
Translate customer feedback into platform improvements

Perks/Benefits

Skills/Tech-stack

Education

Bachelor of Engineering | Master of Computer Applications | Master of Science

Roles

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Lead AI Customer Engineer — Fanatic Customer Support

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