Lead AI Customer Engineer — Fanatic Customer Support
Tasks
- Act as subject matter expert on Kore ai APIs and deployment architectures
- Build troubleshooting automation tools and knowledge resources
- Define and document best practices for deploying and operating AI solutions
- Diagnose production issues using logs telemetry and system diagnostics
- Implement solutions for root cause failures
- Investigate and resolve complex platform issues
- Mentor support engineers and elevate technical standards
- Own technical escalations and cross functional collaboration
- Translate customer feedback into platform improvements
Perks/Benefits
- N/A
Skills/Tech-stack
APIs | Automation | Cloud infrastructure | Conversational AI | Debugging | Distributed Systems | Language Models | Large Language Models | Logging | Machine Learning | Python | System diagnostics | Telemetry
Roles
AI | AI Customer Engineer | Customer Engineer | Engineer | Lead | Lead AI Customer Engineer
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