Lead AI NOC Engineer
Tasks
- Automate workflows with ServiceNow
- Build reliability and availability strategies
- Create self-healing workflows
- Define SLAs, SLOs, and KPIs
- Develop ITIL aligned incident problem change and event management
- Develop corrective action plans
- Drive enterprise monitoring initiatives
- Enable anomaly detection
- Implement AIOps for incident automation
- Implement SRE practices
- Improve mean time to resolve
- Improve mean-time-to-detect
- Lead incident response
- Mentor operational teams
- Perform root cause analysis
- Provide senior incident escalation
Perks/Benefits
- N/A
Skills/Tech-stack
AIOps | AWS | Anomaly Detection | Cause analysis | Change Management | Cloud Operations | Cloud platform | DevOps | Dynatrace | Event management | Google Cloud | Google Cloud Platform | ITIL | ITSM | Incident Management | Infrastructure Operations | Mean Time To Detect | Mean Time to Resolve | Microsoft Azure | Monitoring | Network Operations Center | Network operations | Observability | Operations Center | Problem Management | Reliability Engineering | Root Cause Analysis | Root cause | SLAs | SLOs | Service Desk | ServiceNow | Site Reliability | Site Reliability Engineering | Time To Resolve | Time to Detect
Regions
Countries
States
Cities
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