Lead Data Scientist
Tasks
- Analyze drivers of customer contacts
- Build customer pain index
- Develop predictive escalation model
- Lead customer contact analytics development
- Link call drivers to products features and journeys
- Present actionable insights to senior CX and product stakeholders
- Provide technical guidance and quality review for data scientists
- Quantify customer pain using volume resolution and sentiment
Perks/Benefits
Skills/Tech-stack
AWS | Azure | Classification | Clustering | Experiment design | Forecasting | GCP | Hypothesis Testing | Language Processing | Looker | Machine Learning | Model Evaluation | Natural Language | Natural Language Processing | Pandas | Power BI | Python | SQL | Scikit-learn | Sentiment Analysis | Statistics | Tableau | Text Analytics
Education
N/A
Roles
Data Scientist | Lead | Lead Data | Lead Data Scientist | Scientist
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