AVP-Social Care & CX Analytics.Client Experience and Conduct-Customer Service
Karnataka, India
INR 3000K-4000K (estimate) Executive-level Full Time
Tasks
- Align social care with business objectives
- Analyze customer feedback
- Analyze market dynamics
- Build stakeholder relationships
- Collaborate with cross-functional teams
- Conduct performance analytics reviews
- Create engagement playbooks and guidelines
- Develop social care strategies
- Ensure social media policy compliance
- Maintain relationships with influencers
- Manage social media platforms
- Monitor industry trends and competitor activity
- Monitor social media trends
- Optimize social care strategies
- Oversee customer care channels
- Provide actionable insights
- Recommend social media tools and technologies
- Train and mentor social care team
Perks/Benefits
- N/A
Skills/Tech-stack
Community Management | Content Planning | Customer Experience | Customer Feedback | Customer Service | Customer feedback analysis | Data Analysis | Facebook | Feedback Analysis | Influencer marketing | Instagram | LinkedIn | Media Analytics | Media management | Social Media | Social Media Analytics | Social Media Management | Sprinklr | Twitter
Education
Bachelor of Engineering | Bachelor of Science | Master of Science
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