LiveOp Management Lead(autonomous driving, smart mobility, last-mile delivery, robotics or technology platforms )
Abu Dhabi, United Arab Emirates
A AED 120K-180K (estimate) Senior-level Full Time
Tasks
- Build issue management loop
- Coach and review team performance
- Consolidate issues into managed backlog
- Define issue taxonomy severity criteria and escalation paths
- Escalate blocked or overdue items
- Identify root causes and recurring patterns
- Intake classify analyze prioritize resolve track closure verify
- Lead cross functional prioritization meetings
- Maintain dashboards and operational reporting
- Propose process product or training improvements
- Quantify frequency and business impact
- Track resolution progress against SLAs
- Translate operational problems into requirements and defect reports
- Verify fixes in live environment and confirm no regression
Perks/Benefits
Skills/Tech-stack
Business Impact Analysis | Business impact | Cause analysis | Cross-Functional Collaboration | Cross-functional | Dashboarding | Data Analysis | Functional collaboration | Impact analysis | Issue management | Jira | MS Office | Microsoft Excel | Power BI | Prioritization | Reporting | Root Cause Analysis | Root cause | SQL | Service Level | Service Level Agreements | Ticketing
Roles
Lead | LiveOps Management Lead | Manager | Operations | Operations Manager
Regions
Countries
States
Cities
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