Senior AI Automation Engineer
Tasks
- Apply ITIL best practices
- Collaborate with IT, DevOps, and business teams
- Configure ITSM automation rules
- Define automation roadmap for ITSM tool
- Develop AI models for incident management
- Implement intelligent ticket routing
- Implement predictive analytics
- Lead AI powered integrations into service workflows
- Monitor automation performance
- Optimize service desk operations
- Train service desk teams on AI tools
- Troubleshoot complex helpdesk issues
Perks/Benefits
Skills/Tech-stack
Analytics | Azure AI | Chatbots | Conversational AI | IT Service Management | IT service | ITIL | ITSM automation | Incident Management | Intelligent ticket routing | Language Processing | Machine Learning | Natural Language | Natural Language Processing | Powershell | Predictive Analytics | Scripting | Service Management | ServiceNow | Ticket Routing | Troubleshooting | Workflow automation
Education
N/A
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