Loyalty Insights & Customer Analytics Manager

Tasks

• Collaborate with marketing CX product and data stakeholders
• Develop lifecycle marketing recommendations
• Lead and develop engagement insights team
• Lead loyalty programme insights analysis
• Optimize customer propositions and experiences
• Oversee customer engagement reporting and dashboards
• Translate customer behaviours into actionable insights
• Visualize data for data driven decision making

Perks/Benefits

• Birthday day off
• Discount at retail stores
• Flexible working options
• Flu vaccinations
• Free carparking
• Inhouse learning and development
• Long service leave
• Onsite cafe subsidised meals
• Social network groups
• Southern cross health insurance

Skills/Tech-stack

Agile collaboration | Behavioral analytics | Campaign analytics | Customer Analytics | Dashboarding | Data Visualization | Data-Driven Decision Making | Data-driven | Decision Making | First-party data | Lifecycle Marketing | Loyalty Program | Marketing Technology | Party data | Personalization