M04 - Operations Support Engineer
Tasks
- Analyze operational statistics
- Build operations and process guides
- Conduct problem determination
- Coordinate problem resolution with teams and vendors
- Implement change management
- Implement incident management
- Implement preventive measures
- Maintain system configuration and service documentation
- Manage 24/7 support team
- Manage application and security incidents
- Manage day-to-day operations
- Monitor system performance
- Present findings to stakeholders
- Resolve technical issues
- Set up AWS environment
- Write status and progress reports
Perks/Benefits
Skills/Tech-stack
AWS CloudWatch | Access Control | Access Management | Agile | Amazon Web Services | Ansible | Application Monitoring | Application Performance Management | Application performance | Azure | Change Management | Cloud infrastructure | Cloud platform | Cloud services | DevOps | DevOps Pipelines | Google Cloud | Google Cloud Platform | ITSM | Incident Management | Infrastructure Monitoring | Performance Management | Privileged Access | Privileged Access Management | Security Incident Management | Security incident | Terraform | Test-Driven | Test-Driven Development | Web Services
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