Customer Operations Analyst

Tasks

• Analyze business data
• Analyze customer feedback using NPS
• Assess data quality
• Build data-mining pipelines
• Communicate analysis results
• Conduct lifecycle analysis
• Create customer experience insights
• Eliminate irrelevant data
• Ensure data repositories consistency
• Identify patterns and trends
• Identify process improvement opportunities
• Manage daily dashboards
• Manage data using databases
• Produce operational reporting
• Recommend data collection and management methods
• Track operational initiatives and challenges
• Translate stakeholder requirements into reporting deliverables

Perks/Benefits

• N/A

Skills/Tech-stack

Data Visualization | Microsoft Excel | Oracle | Power BI | Python | SQL