Mainframe Software, Technical Support Engineer - Storage Management
USA-RI Remote Location, United States
R
USD 88K-141K Mid-level Full Time
Tasks
- Analyze customer provided data
- Communicate business impact to development
- Coordinate escalated aged issues
- Identify upgrade blockers
- Investigate complex product issues
- Lead severity 1 on call rotation
- Maintain case hygiene
- Maintain lab environments
- Prioritize case workload
- Replicate customer issues
- Share configuration best practices
- Use Knowledge Centered Service processes
- Use logs traces dumps debug tools
Perks/Benefits
- 401k matching
- Employee assistance program
- Employee stock purchase program
- Paid Holidays
- Paid family leave
- Paid sick leave
- Paid vacation
- Work from home
Skills/Tech-stack
Backup and Restore | DFHSM | DFSMS | Debugging | Defect Analysis | Disk Backup and Restore | Disk backup | ISPF | JCL | Knowledge-centered service | Physical tape | RMM | Rexx | Software defect analysis | Storage management | USS | Virtual Tape | Z/OS | Z/VSE | Z/vm
Education
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