Manager, Analytics and Optimization - Client Care
876 PISCATAWAY OFFICE, United States
USD 89K-107K Mid-level Full Time
Tasks
- Build self service reporting model
- Conduct diagnostic root cause analysis
- Define KPI and data definitions
- Deliver performance analysis
- Develop forecasting and capacity plans
- Educate stakeholders on report interpretation
- Ensure data quality and usability
- Establish intake and prioritization for analysis
- Identify AI and optimization use cases
- Lead vendor oversight and performance reviews
- Maintain reporting documentation libraries
- Manage analytics platform requirements
- Monitor AI and automation trends
- Own client care reporting
- Partner cross functionally on operations and quality
- Partner with tech for AI implementation
- Support AI business case development
- Translate data into actionable insights
Perks/Benefits
Skills/Tech-stack
Analytics | Artificial Intelligence | Automation | Capacity Planning | Contact center | Contact center metrics | Customer Experience | Customer experience analytics | Dashboard Development | Data Analysis | Data Quality | Data Visualization | Data definitions | Excel | Experience Analytics | Forecasting | Key Performance Indicators | Language Processing | Machine Learning | Natural Language | Natural Language Processing | Performance indicators | Performance reporting | Power BI | Reporting | Salesforce | Scenario Modeling | Sentiment Analysis | Speech Analytics
Education
Associate Degree | Bachelor of Arts | Bachelor of Engineering | Bachelor of Science
Regions
Countries
States
Cities
Related jobs
-
Manager, Marketplace Partner Analytics USD 110K-115KCapacity Planning | Data analytics | Demand Planning | Ecommerce | Excel401k retirement program | Dental insurance | Disability insurance | Employee assistance program | Employee discountMid-level Full TimeJericho, NY, United States9h ago
-
Classification Algorithms | Data Analysis | Deep learning | Language Models | Language ProcessingSenior-level Full TimeSan Jose, California, United States15h ago
-
Business Intelligence | Competency Mapping | Curriculum Design | Data Analysis | Data StorytellingAsynchronous hiring process | Flexible schedule | Part-time roleSenior-level Part TimeBoston, US15h ago
-
Associate Director, Integrated Analytics - Asundexian USD 143K-214KAI | Claims data | Claims data analysis | Competitive Analysis | Data AnalysisDental insurance | Health insurance | Paid time off | Relocation assistance | Retirement planMid-level Full TimeWhippany, New Jersey, US18h ago
-
Attribution Modeling | Causal Inference | Customer Lifetime Value | Customer Segmentation | Difference-in-differences401k match | Annual bonus | Company equipment provided | Company subsidized medical dental and vision | Disability benefitsSenior-level Full TimeAtlanta, GA preferred, Remote R1d ago
-
Data & Analytics Product Manager USD 150K-175KAI readiness | Analytics | Data Governance | Data Quality | FintechSenior-level Full TimeSt Petersburg, FL, US1d ago
-
Product Strategy Quant Analytics-Senior Associate USD 150K-200KAWS | Apache Spark | Cloud Data | Cloud Data Pipelines | Data PipelinesBackup childcare | Equal opportunity employer | Financial coaching | Health care coverage | Mental health supportSenior-level Full TimeDelaware, OH, United States1d ago
-
Senior Analytics Engineer USD 189K-316KAI | API Integration | C Sharp | Data Quality | Data WarehouseSenior-level Full TimeDurham Blackwell Street, United States1d ago
-
Advanced Analytics Manager USD 117K-209KAzure | Business Intelligence | Dashboarding | Data Governance | Data ModelingMid-level Full TimeCambridge - B3 Crossing, United States1d ago
-
Senior Supplier Fulfillment Leader USD 116K-155KChain management | Contract Negotiation | Data Analysis | Enterprise Resource Planning | Inventory ManagementDental insurance | Disability insurance | Employee assistance program | Health coaching | Health insuranceSenior-level Full TimeRemote, United States R1d ago
-
Manager - Reporting and Analytics USD 163K-224KArtificial Intelligence | Data Modeling | Data Visualization | Data Warehousing | ERP systemsDental insurance | Disability benefits | Health insurance | Health savings account | Life insuranceSenior-level Full TimeUS, Minnesota, Maplewood, United States1d ago
-
Associate Director, Computational Biology USD 180K-240KAgent-based | Agent-based modeling | Bioinformatics Databases | Cell biology | D3JS401k | Dental insurance | ESPP | Employee wellness | Medical insuranceMid-level Full TimeSilver Spring, MD, United States1d ago
-
Manager, Data Science USD 60K-75KAttribution | Data Mining | Data Preparation | Data Transformation | Explainable AIHybrid work model | Visa sponsorshipMid-level Full TimeMalvern, PA, United States1d ago
-
Manager, Data Science USD 91K-118KData Products | Elasticsearch | Experimentation | Language Processing | Machine LearningHealth benefits | Wellness benefitsMid-level Full TimeDetroit - One Campus Martius, United …1d ago
-
Analytics Consultant USD 61K-136KDatabricks | Power BI | Project Management | Python | R401k savings plan | Annual incentive bonus plan | Disability insurance | Employee assistance program | Paid HolidaysSenior-level Full TimeChicago Illinois HQ (300 E. Randolph …1d ago
-
Senior Manager, Analytics & Insights USD 82K-182KData Modeling | Data Visualization | Data Warehousing | Python | Query OptimizationHybrid work environment | Medical, dental, and vision coverage | Paid time off | Retirement savings options | Wellness programsSenior-level Full TimeHartford-Farmington Ave Atrium, United States1d ago
-
Sr. Engagement Manager, AI Solutions Delivery USD 116K-207KAI Governance | Artificial Intelligence | Bias monitoring | Data Literacy | Data QualitySenior-level Full TimeUSA, CA, Pleasanton, United States1d ago
-
Supervisor - Revenue Analytics and Reporting USD 87K-124KDashboarding | Data Modeling | Data Validation | Databricks | Excel401k match | Employee assistance program | Flexible spending account | Health savings account | Paid HolidaysMid-level Full TimeHolman - 2001 Bishops Gate Blvd, …1d ago
-
Sr Manager, Data Analytics USD 159K-236KAnalytics governance | Anomaly Detection | Business Intelligence | Dashboard Design | Data ComplianceAnnual performance bonus | Equity incentive plans | Flexible hybrid work model | Healthcare coverage | Mental health resourcesSenior-level Full TimeUSA - New York - New …1d ago
-
Director, Analytics & Data Science USD 163K-293KAdvanced Analytics | Agile | Attribution Analysis | Budget Management | CDPDental insurance | Disability coverage | Discounted tuition | Flexible paid time off | Flexible spending accountExecutive-level Full TimeSalt Lake City Office, United States1d ago
-
Actuarial Science | Benchmarking | Cost Analytics | Data Analysis | Data QualityDental insurance | Medical insurance | Paid time off | Retirement savings options | Vision insuranceMid-level Full TimeHartford-Farmington Ave Atrium, United States1d ago
-
Senior Manager of Software Engineering for Data Platform USD 175K-185KAWS | Access Control | Alert Suppression | Alert escalation | Alert routingSenior-level Full TimeJersey City, NJ, United States1d ago
-
Senior Cybersecurity Analytics Manager USD 116K-184KBig Data | Cloud Computing | Cybersecurity monitoring | Data Transformation | Data analyticsFederal holidays off | Flexible PTO | Professional development support | Tuition reimbursement | Wellness stipendsSenior-level Full TimeWashington, D.C. Metro1d ago
-
Data Science Manager - Sports Pricing USD 160K-190KMachine Learning | Optimization | Python | R | Risk Management401k with company match | Company equipment provided | Company in person events | Company subsidized medical dental vision | Disability benefitsMid-level Full TimeAtlanta, GA preferred, Remote R1d ago
-
Director, R&D Data Governance USD 195K-210KAccess Control | Compliance Management | Controlled vocabulary | Data Catalog | Data GovernanceExecutive-level Full TimeWaltham, MA, United States1d ago