Manager, CX Analytics & Improvement
Lodz, Łódzkie, PL, 90-530
PLN 163K-278K (estimate) Mid-level Full Time
Tasks
- Apply AI/ML models for predictive analytics
- Build dashboards reporting templates scorecards and KPI definitions
- Build scalable analytical models
- Coach teams on CX data interpretation and measurement practices
- Conduct deep dive analyses on NPS journey metrics and verbatims
- Create journey insight packs from multi signal data
- Develop and maintain CX measurement frameworks
- Enable insight to action value modeling and playbooks
- Partner cross functionally for success metrics and test and learn hypotheses
- Track corrective actions and quantify impact
- Translate customer signals into business implications
Perks/Benefits
- N/A
Skills/Tech-stack
Business Intelligence | CES | CRM | CSAT | Customer Experience | Customer Experience Management | Customer Journey | Customer journey mapping | Dashboarding | Data Governance | Data Modeling | Data analytics | Data integration | Experience Management | Journey Mapping | KPI Development | Language Processing | Machine Learning | NPS | Natural Language | Natural Language Processing | Predictive Analytics | Qualtrics | Salesforce | Sfdc | Statistical Analysis | Text Analytics
Education
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