Manager, Voice of the Customer and Performance Analytics
Auburn Hills, MI, United States
USD 104K-165K (estimate) Senior-level Full Time
Tasks
- Analyze customer feedback and operational data
- Build and maintain KPI frameworks and dashboards
- Design and manage Voice of the Customer program
- Ensure data quality and KPI consistency
- Partner with cross-functional teams to convert insights into actions
- Prepare insights and reports for leadership
- Support business cases and transformation initiatives
- Track impact of changes on customer metrics
Perks/Benefits
- N/A
Skills/Tech-stack
Cross-Functional Collaboration | Cross-functional | Customer Feedback | Customer feedback analysis | Dashboard Development | Data Analysis | Data Quality | Data Quality Management | Data Storytelling | Feedback Analysis | Functional collaboration | KPI Management | Quality management | Statistical Analysis | Survey design
Education
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