Marcus by Goldman Sachs, Back Office Fulfillment Specialist | Draper, UT
Draper, UT, United States
USD 100K-225K (estimate) Entry-level Full Time
Tasks
- Document actions decisions and outcomes
- Execute eligible money movement requests
- Follow risk and control procedures
- Handle deceased depositor processing
- Manage customer complaints
- Meet service quality productivity and timeliness metrics
- Navigate internal tools and systems
- Participate in process improvement projects
- Place outbound calls for customer verification
- Process CD maturity actions
- Process return mail
- Provide inbound call coverage
- Receive and sort incoming mail
- Resolve back office cases for deposit operations
- Route items and update case records
- Update account maintenance records
Perks/Benefits
Skills/Tech-stack
ACH | Attention to detail | Banking Operations | Case management | Check payments | Compliance | Customer Service | Documentation | Problem Solving | Risk Management | Service Level | Service Level Agreements | Wires | Workflow Management
Education
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