Seasonal Enrollment Specialist Lead
Omaha, Nebraska, United States
USD 104K-199K (estimate) Senior-level Full Time
Tasks
- Answer questions and clarify enrollment processes
- Assist with training and knowledge sharing
- Collaborate with cross-functional teams to improve operational efficiency
- Communicate recurring questions and process improvements
- Escalate issues for additional review
- Gather client enrollment requirements from internal teams
- Handle escalated enrollment questions
- Identify binder and autopay setup issues
- Identify enrollment gaps and unprocessed applications
- Organize daily work and prioritize tasks
- Provide day to day enrollment support
- Review survey feedback and enrollment documentation
- Support new client onboarding preparation
- Support onboarding for employees employers brokers and carriers
- Troubleshoot routine and moderately complex issues
Perks/Benefits
- 401k plan
- Company matching
- Employee Assistance Program (EAP)
- Paid time off (PTO)
- Pre tax transportation savings
Skills/Tech-stack
Account Management | Attention to detail | Benefits Administration | CRM software | Carrier Management | Customer Advocacy | Customer Service | Documentation | Employee Benefits | Enrollment Support | Health insurance | Insurance Carrier Management | Issue escalation | Open enrollment | Problem Solving | Quality Assurance | Relationship Management
Education
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