MassHealth Enrollment Specialist
Tasks
- Complete MassHealth applications and renewals by phone and video
- Develop enrollment support playbook as organization grows
- Escalate complex cases to health center teams
- Explain MassHealth and Health Connector notices to patients
- Gather documents and respond to requests for information
- Identify patterns in patient enrollment obstacles
- Manage patient cases from start to finish
- Resolve patient eligibility issues
- Review outreach scripts and workflows for accuracy
- Support renewal campaigns across community health center partners
Perks/Benefits
Skills/Tech-stack
AI Automation | Case management | Customer Service | Document Collection | Eligibility determination | Health Connector | MassHealth | Patient Outreach | Renewal processing | Workflow Optimization
Education
N/A
Regions
Countries
States
Cities
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