Merchant Services Officer-Fulfillment and Set-up

Tasks

• Apply KYC requirements
• Document and escalate unusual occurrences and fraud
• Ensure privacy and confidentiality of bank and client information
• Escalate customer inquiries concerns complaints
• Maintain accuracy of information on bank systems
• Maintain security procedures for terminals and computers
• Manage incoming merchant mail email fax
• Monitor KYC compliance and take corrective action
• Perform merchant annual review administration
• Process daily FDMS reports
• Process merchant onboarding due diligence
• Recommend policy and procedure changes
• Report overdue merchant reviews and chargeback volumes
• Review merchant responsibilities in checkpoint portal
• Support merchant customers

Perks/Benefits

• N/A

Skills/Tech-stack

AML/ATF | Anti-Money Laundering | Chargeback management | Complaint Resolution | Customer Complaint Resolution | Customer Service | FDMS | KYC | Money Laundering | Operational Risk | Operational Risk Management | Privacy Compliance | Regulatory Compliance | Risk Management | Security procedures