Head of Customer Success- Data Quality

Tasks

• Build and operationalise playbooks for upsell cross sell and tier upgrades
• Collaborate across sales renewals product and consulting
• Develop customer advocacy through references case studies and events
• Drive adoption and value realization using NPS scoring and QBR cadence
• Establish monthly progression frameworks for performance tracking
• Grow accounts by identifying new projects and programs
• Increase ARR through account expansion
• Lead customer success events and round tables
• Lead customer success team to drive satisfaction and retention
• Maintain customer satisfaction and retention
• Organize client workshops and webinars
• Serve as trusted advisor and voice of customer
• Track adoption of data quality solutions

Perks/Benefits

• Experian Shares Discount
• Flexible time off
• Flexible work environment
• Hybrid work model
• Novated leasing
• Paid parental leave
• Salary packaging
• Study leave
• Volunteer time off
• Wellness program

Skills/Tech-stack

Account Management | Customer Retention | Customer Success | Customer lifecycle | Customer lifecycle management | Data Governance | Data Quality | Data segmentation | Lifecycle Management | NPS | QBR | Renewals