Data Analyst-Operations & CX
Tasks
- Analyze customer satisfaction metrics
- Analyze key business metrics for trends
- Build business cases quantifying impact and ROI
- Conduct root cause deep dives
- Create narratives and presentations for stakeholders
- Design build maintain scalable dashboards
- Develop automation scripts and analytical tools
- Maintain metric definitions and data governance
- Partner with data engineering for data quality
- Provide insights to improve customer outcomes
- Translate findings into business recommendations
Perks/Benefits
- Flexible contractor model
- Flexible schedules
- International team collaboration
- Professional development opportunities
- Remote-first environment
Skills/Tech-stack
Automation | BigQuery | Dashboard Development | Data Governance | Data Modeling | Data Quality | Intercom | LookML | Looker | NPS | Predictive Modeling | Python | R | SQL | Zendesk
Education
N/A
Roles
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