Order Fulfillment Specialist
Navotas, NCR, Philippines
PHP 228K-264K (estimate) Entry-level Full Time
Tasks
- Coordinate order readiness with warehouse and logistics
- Coordinate shipping with logistics teams and carriers
- Coordinate with production supply chain sales warehouse and logistics
- Maintain order and shipping documentation in order management system
- Maintain perfect order fulfillment data and KPIs
- Manage stock tracking and replenishment
- Monitor sales order status and dispatch dates
- Process Customer Orders
- Provide order schedules to warehouse and logistics specialists
- Report order volume gaps and escalate discrepancies
- Resolve fulfillment issues including stock shortages backorders and shipping discrepancies
- Serve as point of contact for order inquiries
- Suggest process improvements for efficiency and customer experience
- Track pending unserved sales orders
- Update customers on order status and delivery estimates
- Verify order items and delivery timeliness
Perks/Benefits
- N/A
Skills/Tech-stack
Chain management | Customer Service | Data reporting | Inventory control | KPI Tracking | Order Management | Quality Assurance | Shipping logistics | Supply Chain | Supply Chain Management
Education
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