Systems and Data Analyst
Tasks
- Analyze and resolve service issues
- Collaborate with cross functional teams to deliver customer support
- Conduct root cause and corrective action analysis
- Draft and publish software and hardware communications
- Maintain troubleshooting guides and self help resources
- Monitor and alert on known defects and priority issues
- Perform problem management activities
- Provide advanced technical customer support
- Stay current on software and hardware updates
- Troubleshoot service requests
Perks/Benefits
- N/A
Skills/Tech-stack
Cause analysis | Maintenance Operations | Problem Management | Project Management | Root Cause Analysis | Root cause | Technical Support | Troubleshooting
Education
Associate Degree | Bachelor of Engineering | Bachelor of Science | Master of Science | PhD
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