Customer Support Engineer
Tasks
- Escalate issues to engineering with details
- Manage workload to meet KPIs and SLAs
- Perform daily technical operations
- Provide continuous improvement for customer adoption
- Respond to technical support issues
- Solve issues hands on keyboard
- Submit and manage feature requests and bugs
- Support account technical status and activities
- Support field services installations upgrades break fix expansions
- Track and follow up on bugs feature requests and escalations
Perks/Benefits
Skills/Tech-stack
Bash | File systems | High Performance | High-Performance Computing | Linux | NAS | Network Troubleshooting | Networking | Object storage | Performance Computing | S3
Education
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