Customer Support Engineer
Tasks
- Advocate account priorities
- Escalate issues to engineering
- Evaluate and troubleshoot customer problems
- Maintain customer relationships
- Manage feature requests and bugs
- Monitor SLAs and KPIs
- Perform break/fix troubleshooting
- Perform daily technical operations
- Respond to technical support issues
- Solve issues using hands on keyboard skills
- Support customer installations
- Support customer upgrades
- Track bugs and feature requests
Perks/Benefits
Skills/Tech-stack
Bash | File systems | High Performance | High-Performance Computing | Linux | Network Configuration | Network Troubleshooting | Networking | Performance Computing | S3 | Scale out | Scale-out NAS
Education
Related jobs
-
Senior Software Engineer, Infrastructure, Google Cloud USD 174K-253KApache Beam | Apache Spark | C++ | Compute architecture | Data AnalysisSenior-level Full TimeSunnyvale, CA, USA9h ago
-
Cloud Technical Solutions Engineer, Storage and Database USD 150K-218KC# | C++ | Docker | HTTP | Java24x7 support coverageSenior-level Full TimeSunnyvale, CA, USA; Austin, TX, USA9h ago
-
Algorithms | Backend software | C++ | Control Plane | Data StructuresSenior-level Full TimeSunnyvale, CA, USA9h ago
-
BMC | C# | C++ | Cross-Functional Collaboration | Cross-functionalSenior-level Full TimeSunnyvale, CA, USA9h ago
-
Senior Robotics Systems Engineer USD 121K-165KActuator integration | Cause analysis | Circuit design | Debugging | Device Drivers401k plan | Dental insurance | Fully stocked kitchen | Green card support | Health insuranceSenior-level Full TimeMilpitas, CA16h ago
-
Customer Support Engineer USD 140K-270KBash | File systems | High Performance | High-Performance Computing | LinuxHoliday coverage | Rotational weekend shift | Travel opportunitiesSenior-level Full TimeDallas, Texas17h ago
-
Customer Support Engineer USD 140K-270KBash | File systems | High Performance | High-Performance Computing | LinuxHoliday coverage | Rotational weekend shift | Travel opportunitiesSenior-level Full TimeSan Francisco, CA, US17h ago
-
Customer Support Engineer USD 140K-270KBash | File systems | High Performance | High-Performance Computing | LinuxHoliday coverage | Rotational weekend shift | Travel opportunitiesSenior-level Full TimeAustin, AZ, US17h ago
-
Machine Learning Operations Engineer USD 140K-240KAWS | Alerting | Cloud GPU | Compression | Data Quality401k | Dental insurance | Health insurance | Office food and beverages | Stock option planMid-level Full TimeRWC HQ18h ago
-
Lead Software Engineer, Data Cloud USD 172K-260KAWS | Azure | Big Data | Big data processing | Containers401k | Employee stock purchasing program | Life and disability insurance | Medical, dental, and vision insurance | Mental health supportSenior-level Full TimeWashington - Bellevue, United States21h ago
-
Software Engineer, Systems USD 150K-250KAWS S3 | Apache Iceberg | Apache Parquet | C# | C++401k match | Catered meals | Commuter benefit | Dental insurance | Flexible PTOMid-level Full TimeSan Francisco22h ago
-
Senior Storage Engineer USD 119K-261KAWS S3 | Access Control | Audit Logging | Azure Blob | Azure Blob StorageSenior-level Full TimeUnited States, California, Mountain View; United …23h ago
-
Associate Engineer, Data Center USD 74K-122KData Center Hardware | Data center | Hardware Troubleshooting | IPMI | JiraOn-call rotation | Training and mentorshipEntry-level Full TimeHillsboro, OR, United States1d ago
-
Associate Engineer, Data Center USD 74K-122KHardware deployment | Hardware installation | IPMI | Jira | LinuxOn-call rotationEntry-level Full TimeManassas, VA, United States1d ago
-
Advanced Specialist, AI Scientist USD 130K-160KAPI | Active Learning | Docker | Functional Programming | Generative AIMid-level Full TimeUnited States1d ago
-
Senior Storage Engineer USD 145K-170KCapacity Planning | Cause analysis | Cloud Platforms | Data center | Distributed file systems401k match | Dental insurance | Employee assistance program | Health insurance | Health savings accountSenior-level Full TimeRemote, Texas R1d ago
-
Cyber Data Analysis Engineer 718 USD 110K-170KAWS | ArcSight | Bash | Citrix XenServer | Configuration Management401k matching | Flexible work environment | Fully paid medical | Life and disability insurance | Paid time offMid-level Full TimeSt. Louis, MO1d ago
-
Senior-level Full TimeEndicott, New York, United States1d ago
-
VP, KDB Developer (Real Time Analytics) USD 185K-225KAWS | Agile | Authentication | Authorization | Kdb Plus401k | Accident insurance | Disability insurance | Life insurance | Medical, dental & vision coverageExecutive-level Full TimeNew York, NY, United States1d ago
-
Forward Deployed Engineer - AI SOC USD 151K-261KAPIs | Anomaly Detection | Automation | Bash | Behavioral analytics401k | Dental insurance | Medical insurance | Paid Holidays | Paid caregiver leaveMid-level Full TimeUnited States1d ago
-
Cloud Inference Engineer USD 158K-273KAutoscaling | Batch Processing | Cache Management | Distributed Systems | Go401k matching | Flexible paid time off | Health insurance | Remote work option | Team events onsite and meetupsMid-level Full TimeUnited States / Canada1d ago
-
Embedded SW Engineer - Mountain View USD 113K-141KARM | C plus plus | C# | Driver Development | Embedded LinuxMid-level Full TimeMountain View, CA1d ago
-
Automatic Program Synthesis | Bayesian Reasoning | Combinatorial Optimization | Computer Vision | Deep learningDental insurance | Disability insurance | Free parking | Gym allowance | Hybrid scheduleMid-level Full TimeCambridge, MA R1d ago
-
Software Engineer, Computer Vision & Autonomy USD 100K-200KAutomation | Branching | C++ | Code review | Computer NetworkingEmployer paid dental insurance | Employer paid medical insurance | Flexible schedule | Free parking | Monthly gym allowanceEntry-level Full TimeWakefield, Rhode Island1d ago
-
Senior R&D Data Engineer USD 130K-180KDAQ Factory | Dashboarding | Data Validation | Data Visualization | Data acquisition401k matching | Company equity | Health insurance | Unlimited PTOSenior-level Full TimeBoston1d ago