GenAI Support Lead - Manager
Tasks
- Act as primary escalation point
- Analyze AI solution specifications
- Conduct root cause analysis and drive preventive actions
- Coordinate with engineering QA product and governance teams
- Ensure SLA SLO adherence and report operational metrics
- Execute LLM and AI agent validation plans
- Lead end-to-end support operations
- Maintain runbooks SOPs and knowledge articles
- Manage incidents, problems, changes, and service requests
- Monitor and validate LLM prompt response behavior
- Perform regression testing after model updates
- Provide L2 and L3 support
- Support responsible AI governance and compliance
Perks/Benefits
Skills/Tech-stack
AI Agents | AI Safety | AI workflows | API Testing | Benchmarking | Bias detection | CI/CD | Cause analysis | Change Management | Dashboards | Incident Management | Jira | Knowledge Management | LLM Regression Testing | Language Models | Large Language Models | Monitoring | OpenAI evals | Postman | Problem Management | Prompt engineering | Python | Ragas | Red Teaming | Regression testing | Root Cause Analysis | Root cause | SLA management | SLO Management | SOAPUI | ServiceNow
Education
N/A
Roles
AI | AI Support Engineer | Engineer | GenAI Support Lead | Lead | Support Engineer | Support Lead
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